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STELLA Insights
Mobile Prototype
Welcome to the STELLA Insights mobile experience
A working prototype of the mobile command center for dealership service teams: live performance insights, alerts, conversations, customer context, and sign-in flows in one polished demo.
Your insights and
conversations, on the go.
conversations, on the go.
Enter your work email and we’ll take you to your dealership’s sign-in.
We’ll route you to your dealership’s provider automatically
STELLA Insights 1.0.0 (214)
Enter your password
Lakeshore Ford-Lincoln doesn’t use a single sign-on provider, so you’ll sign in with a STELLA password.
RC
rosa.chen@lakeshorefl.com
Keep me signed in
Recommended on your own phone. You’ll unlock with Face ID instead of typing.
MJ
Mike Johnson
Downtown Toyota
7
alerts waiting · 2 new voicemails
Look at your phone to unlock
No rooftop assigned yet
We verified who you are, but your account isn’t attached to a dealership in Insights yet — so there’s nothing to show you.
Verified
Signed in asm.johnson@…
Identity providerOkta
Rooftops assignedNone
DW
Dana Whitmore
Group IT · Riverside Auto Group
Reset your password
We’ll email you a link that’s valid for 30 minutes. You’ll stay signed in on any device you’ve already unlocked.
Check your email
We sent a reset link to
mike.johnson@downtowntoyota.com
mike.johnson@downtowntoyota.com
Link expires in 29:41
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Customers
Granted · 3
No access
Riverside Nissan
Ask Dana Whitmore to grant access
Group view
Riverside Auto Group
Sign in with your dealership account
mike.johnson@downtowntoyota.com
••••••••
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MJ
Mike Johnson
mike.johnson@downtowntoyota.com
Service Manager
STELLA Insights 1.0.0 (build 214)
Quick Actions
Your personal number is never shown
Date Range
Custom Range
Alerts only keeps 30 days of history, so the earliest available start date is 30 days back.
Filter
Sort By
Goals & Outcomes Reference
Goals
Book
Consumer attempts to schedule a service or appointment.
Success
Hangup
Error
TransferAgent
TransferConsumer
Rule-Based Transfer
Cancel
Consumer attempts to cancel an existing appointment.
Success
Hangup
Error
TransferAgent
TransferConsumer
Rule-Based Transfer
Reschedule
Consumer attempts to modify the date or time of an existing appointment.
Success
Hangup
Error
TransferAgent
TransferConsumer
Rule-Based Transfer
Transfer
Consumer requests to be transferred to a specific department or representative.
Success
Hangup
Error
TransferAgent
Rule-Based Transfer
FAQ
Consumer asks a quick, informational question, such as store hours, address, phone directory, or a custom dealer FAQ. The interaction is considered successful when STELLA provides the requested information before any disconnect or transfer.
Success
Hangup
Error
TransferAgent
TransferConsumer
Rule-Based Transfer
Unengaged
Consumer disconnects before establishing a clear conversational intent.
Hangup
Unknown
The conversational goal could not be classified based on the available intent signals.
Hangup
TransferAgent
Baseline Goal → Outcome Matrix
BookError · Hangup · Success · TransferAgent · TransferConsumer
CancelError · Hangup · Success · TransferAgent · TransferConsumer
RescheduleError · Hangup · Success · TransferAgent · TransferConsumer
TransferError · Hangup · Success · TransferAgent
UnengagedHangup
UnknownHangup · TransferAgent
Primary Goal Precedence
When a conversation has multiple intents, the primary goal is chosen in this order — successful goals evaluated first.
- Reschedule
- Book
- Cancel
- Transfer
- FAQ
- Unengaged
- Unknown
Switch Rooftop
4 available
Group
Rooftops